C3i Healthcare Connections

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C3i Solutions is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Their network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. For the past 35 years, their unique, multi-channel approach and experience in highly regulated industries have made them the partner-of-choice for some of the world’s most trusted brands. With a strategic focus on innovation, they excel at protecting our clients’ brands, while maximizing productivity and cost efficiency.

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C3i Solutions
Type Private
Founded 1980
Slogan The Experience Matters
Headquarters 723 Dresher Road

Horsham, PA 19044


On June 5th, 2017 Telerx and C3i Healthcare Connections introduced C3i Solutions, a single new brand for the company’s consumer goods and life sciences divisions.

1980 - Telerx (now C3i Solutions) has been successfully building connections and driving outcomes for their clients longer than many of their competitors have been in business.

It began with an innovative marketing technique that harnessed the cost-effectiveness of telephones to deliver critical communications to their clients’ customers: doctors, nurses, and pharmacists. By hiring nurses and pharmacists — a practice pioneered by Telerx — they were able to communicate more effectively, helping their clients launch new products, sustain existing products, and increase market penetration. Their role soon expanded to include patient care and counseling as compliance became a critical factor in sustaining growth and improving patient outcomes.

By the early ’90s, the company has leveraged their experience and expertise in handling complex and sensitive customer interactions to other industries. Companies were just beginning to recognize the powerful impact that building strong relationships with consumers had on their bottom line. As a result, they have been privileged to help many industry-leading, global Fortune 500 corporations attain their objectives of increased brand loyalty.

In 1994, C3i Solutions became a wholly-owned, independent subsidiary of Merck & Co., Inc., Kenilworth, NJ USA, giving them the added benefit to focus on their quality of service without sacrifice due to cost constraints. Merck is known as MSD outside the United States and Canada. C3i Solutions clients’ data is safe and isolated from their parent company. They have established and maintain robust organizational, operational and technical safeguards to protect client data and confidential information and to ensure our operational autonomy.

Going Global: ’00s As our clients’ needs have grown, so have we.

In 2013, Telerx acquired Sentrx Safety Solutions, an industry leading provider of pharmacovigilance services. This strategic acquisition enabled us to provide a full suite of drug safety solutions to the pharmaceutical and biotechnology marketplace.

In 2014, we acquired another company in the healthcare space, C3i, Inc., the leading provider of technical support services for the life sciences industry, with global operations in North America, Europe, India and China. With the acquisition of C3i, Telerx has “gone global” — enabling us to support clients in their local markets, outside of the U.S. The following year, we launched C3i Healthcare Connections – a division 100% focused on life sciences.

Today, as C3i Solutions, we are supporting our clients 24/7 in over 175 countries with over 30 languages and handling more than 35 million interactions per year. We continue to combine our dedication to advanced communication technology with the knowledge that engagement and people are at the heart of consumer and patient care.


CRO Services

  • Study Design
  • Accelerated Study Start-up (25-30%)
  • Study Management
  • Project and Clinical Data
  • Pharmacovigilance
  • Study Rescue

Clinical Support Service

  • Medical Writing
  • Data Management
  • Regulatory Affairs
  • Biostatistics


Transforming drug safety through innovation and integrated services

C3i Solutions has a 35-year history of handling complex and sensitive interactions in the life sciences industry.

From basic medical inquiries to complex adverse event intake, case processing and aggregate reporting, C3i Solutions provides an end-to-end solution for all of your product safety, medical information and regulatory compliance needs – all leveraging our global multi-channel, multi-lingual contact centers.

Whether you’re a large pharmaceutical manufacturer, optimizing drug safety across your entire marketed portfolio, or a smaller biotech with a single emerging compound, C3i Solutions is the perfect addition to your safety strategy.

Learn more about our services:

  • Adverse Event Intake & Case Processing
  • Safety Database Hosting

Top 5 Recent Tweets

May 29, 2017Neil_GottliebC3i Healthcare Connections to Present at PegaWorld17 in Las Vegas, NV https://t.co/6RU59BpcVF

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