Gainsight

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Gainsight.png
www.gainsight.com
Gainsight
Type Private
Industry Data Science
Founded 2009
Headquarters Redwood City, California
Key people Nick Mehta (CEO)
Allison Pickins (VP of Customer success and Business Operations)
Dan Setinman (CCO)
Sherif Botros (Chief Data Scientist)
[1]
Investors Bain Capital Ventures
Battery Ventures
Bessemer Venture Partners
Salesforce
Lightspeed Venture partners
Summit Partners
Insight venture partners
[2]
Number of employees 250-500
Related Certifications Certificate in Data Science Industry Overview

Gainsight Inc., formerly known as JBara Software, is a sobig data company which mainly focuses on customer retention and reducing churn instead of customer acquisition. Gainsight, The Customer Success Company integrates with Salesforce and it uses sales data, surveys, support tickets, usage logs and other sources of customer intelligence to turn customer retention into an automated, data-driven process.

Gainsight develops products to measure how their products are used or adopted in order to improve customer services by identifying the up-sell opportunities and assess the impact of churn on the revenue and customer lifetime value. For example, The Software-as-a-Service uses metrics like when a customer suddenly pays late and/or leaves a lot of negative comments to identify customers and warn managers through an alert about what is happening. On the other hand, customers that increase their usage or always pay on time can be identified as possible up-selling opportunities.

History

2009 - Started as JBara Software

2013 - JBara software becomes Gainsight
Nick Mehta joined as CEO
Raises $20 million

2014 - Raised $25 million from California investors[3]

2015 - Grows revenue by 357% and became a $400 million startup
Announced opening of Corporate marketing Headquarters in Downtown Phoneix.[4]

2016 - Gainsight partnered with Pendo

Products

Gainsight provider of IT and Software Services to enhace the Customer Retention through various products and Solutions.[5]

1.CSM Software - Captures customers related data through usage data, survey, purchase/renewal, customer intelligence data. Analyses for opportunities and risks from the collected data and drives retention alerts to executives and business firms.

2.Retention Management - module enables recurring revenue businesses to standardize and automate workflow for customer retention.

3. Feedback Management - Delivers promoter surveys to clients and analyse the responses by time, users, customers, response rate etc..

4. Adoption Management - Analyse the usage metrics to the milestones across customer base and drive alerts based on the changes in product or feature usage.

5. Lifetime Management - Utilises Churn Analytics and correlate customer satisfaction versus customer size.

6. Growth Management - Generates up-sell alerts based on the changes in the sales and product adoption metrics.

Gainsight helps Business Service companies increase retention and client satisfaction, while expanding existing client accounts.

Gainsight enables financial services companies to blend their quantitative and qualitative data to proactively mitigate risks and capitalize on expansion opportunities across their client base.

Achievements

One of the San Fransisco Bay Area's Best Places to Work by the San Francisco Business Times and the San Jose/Silicon Valley Business Journal[6]

Gainsight™ Ranks No. 48 on the 2015 Inc. 500 with Three-Year Sales Growth of 5314%[7]

Listed as #63 America's Most Promising Companies (2014)[8]

Top 5 Recent Tweets

DateAuthorComment
September 22, 2018GainsightHQAre you in #CustomerSuccess and in #OrangeCounty? Join the local CS community as we share best practices and more a… https://t.co/3neE0vXEIa
September 21, 2018DonThorvundGainsight is hiring a Chief of Staff https://t.co/8f0NMymCMK via @greenhouse
September 20, 2018joinInvestock👀5 Can’t-Miss SaaS Events in Europe https://t.co/xMdmxSMnme @GainsightHQ
September 21, 2018SummitPartnersAnthony Kennada, CMO of Summit-backed @GainsightHQ, shares his thoughts on what makes #CustomerSuccess so exciting… https://t.co/VSJCSI7vcr

Top 5 Recent News Headlines

1.ReferenceEdge and Gainsight Integration Delivers Tighter Collaboration Between Customer Advocate and Customer Success Teams - The integration allows information to flow bi-directionally between the two applications so that reference management and Customer Success teams can both benefit by having access to information created and managed by the other team. [9]

2.Strikedeck Adds Automation to Customer Success Management - Strikedeck is aiming squarely at the same market as customer success leaders Gainsight and Totango but includes more automated execution of recommended actions.[10]

3.Gainsight Triples Business as Customer Success Becomes an Enterprise Imperative - Gainsight, the Customer Success company, announced the results of a record fiscal year, having tripled annual recurring revenue (ARR) year-over-year and having crossed 315 enterprise clients [11] 4.Gainsight Announces New UI and Product Capabilities to Bring Customer Success Technology Into the Next Generation - New Release Introduces Video Communications and an Expansion of Partner Integrations[12]

5.Pendo Partners with Gainsight to Accelerate Product and Customer Success- Detailed data and feedback on product usage available at Pendo will enhance Gainsight’s ability to manage and optimize enterprises’ workflow around customer lifecycle.[13]

Top Lifetime News Headlines

  1. JBara becomes Gainsight, raises $9M to help SaaS vendors manage customer success [14]
  1. With A $50 Million Raise, Gainsight Emerges As The Lead Startup In Customer Success - Mehta’s startup Gainsight has raised a new $50 million Series D funding round led by Insight Venture Partners [15]
  1. Gainsight Launches CoPilot, the First Automated Communications Product for Customer Success [16]

References

  1. http://www.gainsight.com/company/#
  2. https://www.crunchbase.com/organization/gainsight#/entity
  3. http://www.bizjournals.com/stlouis/blog/biznext/2014/10/gainsight-gets-25-million-from-california.html
  4. http://www.bizjournals.com/phoenix/news/2015/11/13/exclusive-downtown-phoenix-lands-new-marketing-hq.html
  5. http://www.gainsight.com/customer-success-products/
  6. http://www.gainsight.com/press/gainsight-named-a-best-place-to-work-by-san-francisco-business-times-and-san-josesilicon-valley-business-journal/
  7. http://www.gainsight.com/press/gainsight-ranks-no-48-on-the-2015-inc-500-with-three-year-sales-growth-of-5314/
  8. http://www.forbes.com/companies/gainsight/
  9. http://www.prweb.com/releases/2016/06/prweb13470602.htm
  10. http://www.martechadvisor.com/articles/marketing-automation/strikedeck-adds-automation-to-customer-success-management/
  11. http://www.gainsight.com/press/gainsight-triples-business-as-customer-success-becomes-an-enterprise-imperative/
  12. http://www.marketwired.com/press-release/gainsight-announces-new-ui-product-capabilities-bring-customer-success-technology-into-2124438.htm
  13. http://www.martechadvisor.com/news/web-mobile-analytics/pendo-partners-with-gainsight-to-accelerate-product-and-customer-success/
  14. https://pando.com/2013/04/17/jbara-becomes-gainsight-raises-9m-to-help-saas-vendors-manage-customer-success/
  15. http://www.forbes.com/sites/alexkonrad/2015/11/12/gainsight-raises-50-million-to-lead-customer-success-boom/#7c206dee50f5
  16. http://www.gainsight.com/press/gainsight-launches-copilot-the-first-automated-communications-product-for-customer-success/

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